We hope that the ordering process is pretty straight forward so these T and Cs should be fairly standard. If you have any questions about any aspect of this website, please contact us.

All correspondence will be treated in the strictest confidence. Any complaint or query will be dealt with promptly as follows:

1. we will acknowledge correspondence within 5 working days
2. we will aim to resolve all issues within 2 weeks from initial date of communication.
3. we will keep you fully informed during this process

Statutory Rights

Please note, the following Terms and Conditions do not affect your statutory rights as a consumer, as required by the Which? Web Traders Code of Practice.

Order information

We display all prices for the books, delivery, and other services clearly on the website. If, by mistake, we have under-priced a book we are not liable to sell you the book at that price (provided we have not already informed you that the title is available).

Subject to errors, all the information and prices on this website are correct at time of order. If we need to change the cost of your order, we will contact you by email to confirm that you want to continue. You can, of course, cancel the order if you wish.

Limitations

This website must not be used for any other purpose than searching for a book or placing an order with us.

It must not be used for any transmitting of illegal or objectionable material, the breaching of any laws including copyright and unauthorised access or disrupting the network or website or causing interference and enjoyment of the site for other users.

Payment & Security

Unless by prior arrangement, no goods will be transferred until paid for in full.

PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn’t expose or sell your financial information to merchants. You can pay with your debit or credit card through Paypal's secure payment gateway.

The Big Green Bookshop takes security seriously. We use the latest SSL (Secure Sockets Layer) software encryption technology. This means that information passed between your computer and our Web site cannot be accessed by anybody other than us. Even if anybody could access this data it would be corrupted and appear illegible. Your name and address will be held on the servers but your payment card details will not. Once payment card details have been validated and approved these will be deleted. Although this means that you will need to input your details for each order it only takes a minute and makes it completely safe to order online with us.
Look out for the https:// prefix in your browsers URL bar and the closed padlock sign (both visible when entering secured areas of this website eg your account, basket & checkout pages)

Cancellation

You can cancel your contract at any time up to seven working days after the day of delivery. To do this, please e-mail or write to us. If you cancel you must return the goods to us at your own expense. This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

Disclaimer

We guarantee your satisfaction and will replace or refund any item that does not meet your expectation or is damaged, within 30 days from receipt of goods. We would ask, however, that should you receive damaged goods you contact us, using details in our ABOUT US page, within 24 hours of receipt of goods in order that we can deal with the problem efficiently and effectively with our carrier. We will completely refund the full price of your order and delivery charge if you are not satisfied with the goods you received.

We reserve the right not to sell to trade customers for re-sale purposes.

Sometimes this website may be unavailable as we perform maintenance work. We aim to minimise such downtime, but cannot guarantee that the site will be available at any given time.

To the full extent permitted by law, you agree that neither this company, nor its directors, partners or employees are liable for any damages arising out of use or in connection with the content, information, materials or products of this website.

We do not accept any liability for direct or indirect damages, any loss of data, income or profit or damage to property and third party claims, from the use of this site. However we do not limit our liability for death or personal injury, if it arises as a result of our negligence.

Acceptance

There will be no contract of any kind between you and us unless and until we actually inform you that the goods are available. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that we inform you that the goods are available (and not before), a contract will be made between you and us.

General

These Terms and Conditions shall be governed by and construed in accordance with the laws of England, Wales or Scotland.

If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

 LOYALTY CARD TERMS AND CONDITIONS

 The Loyalty Card is free of charge to all persons who purchase goods in the Big Green Bookshop

You must be over 16 to be able to use this Loyalty Card